Helpful and Patient...WeR17;ll Be Back
We just spent a good half hour on the phone with Nick. I cannot begin to tell you how helpful and patient he was in helping us figure out why our rear speakers were not working. We had spent two days reading the manual trying to fix our problem but to no avail.
It is great to know that your company is so willing to help us. You apparently hire excellent, knowledgeable people. If NickR17;s bonus is predicated on his ability to solve problems and a gift for working with people, he should fare well.
I can assure you that when we are ready for a flat screen we will be at your business.
Renny and Fred M.
Customer For Life
In December 1998 I was in the market to purchase a good quality component system. After visiting several stores that dealt in high end components, I was driving on Cuthbert Blvd (location of Hi-Fi Sales until 2005), saw your store and decided to stop in. To make a long story short, it was the best decision I ever made. Over the last ten years I have thoroughly enjoyed every second of my purchase. Every component is still delivering outstanding performance.
I will be adding a center speaker, a sub-woofer and an HDTV to my pride and joy over the next year and there is no question as to where I’ll be making those purchases.
The type of customer service you provide is a thing of the past yet needed in todayR17;s marketplace. You’ve got a customer for life for all my audio/video desires. I will be recommending you to people I know past, present and future.
By the way, thank you for helping me 10 years ago.
Maple Shade, NJ
Amazed and Wonderfully Pleased
Dear Hi-Fi Sales,
I would like to commend your company and your team led by David Cunningham for the service and help IR17;ve received. The level of professionalism in your area of expertise has left me both amazed and wonderfully pleased.
Hi-Fi Sales recently installed a complete audio/visual system throughout my home and I had the pleasure of working with Robert and Alex. These men, though great individually, astounded me as a team by the overall result of their services. Before my trip to your office showroom I made sure to compare your company with the others in the electronics field. Most of the competition spoke with confusing terms and showcased expensive mechanisms, but DaveR17;s recommendations were far more superior and made my decision to select Hi-Fi Sales the proven best.
After the installation, David called me, not once but several times, to make sure that I was getting the assistance that I needed to make my entertainment system fully operational. On one occasion he spent more than an hour on the telephone with me—even staying beyond his normal quitting time—to help me sort out a problem that we eventually learned resulted from my lack of technological acumen rather than from any deficiency with your products or service. The team treated my home respectfully and shocked me by thoroughly cleaning the work sites afterwards. If making talented technicians like David Cunningham, Robert and Alex available to your customers is an indication of the service that I can expect in the future, you can be sure that IR17;ll recommend and refer your products and service to all of my congregants, friends and family.
Thank you for everything.
District Elder Benjamin D. Fisher
Movies and Sports on The Big Screen!!!
Dear Dave Cunningham
We just wanted to extend our thanks to you and the whole Hi-Fi Sales team for an exceptional job on designing and installing our home theater. A special thanks must go to Rob and Gary as their workmanship is spectacular. Your product knowledge, as well as, your attention to any and all programming details seems to set Hi-Fi Sales apart from the rest.
Our family only has to enjoy our Movies and Sports on the big screen!!!
You certainly have our recommendation.
Dan and Edie B.
Washington Twp, N.J.
I wanted to take the opportunity to thank you and your crew for the tremendous job they completed in bringing a sound system to my backyard and pool area. As a repeat customer, I had no doubt that the components and installation would be of excellent quality; and you did not let me down. I really appreciated Dave Cunningham diagnosing our project and offering the best value solution. He even looked for ways to combine our current equipment to help reduce the overall expense of our project. Moreover, the installation crew of Robert and Alex worked in some pretty tough weather conditions to get the installation completed on time. Both gentleman were courteous and knowledgeable and should be commended.
Over the past four years, I have used Hi-Fi Sales for my home theater, living room and outdoor sound systems and have been thrilled with their performance. I do not hesitate to recommend them to anyone who is looking to deal with a knowledgeable, competent company that delivers quality products at a good value.
I just wanted to drop you a note regarding our new equipment that Dave Cunningham put together for us. The system is just great and was perfectly coordinated between Hi-Fi Sales and David Ramsey Cabinetmaker. Building a new entertainment system into an existing wall unit was a challenge but the result was great. Dave Cunningham coordinated it and the install by Gary and Paul was beautifully done. It is impossible to tell that the new system was not done at the same time as the existing wall unit which is 15 years old. Everything came out great and your team was super. Thanks so much!
Cherry Hill, NJ
Thank you for sending Gary out to do our installation. He is one cracker-jack of a technician! In addition to being technically proficient and meticulous in his work, he is extremely conscientious in staying with the job until everything is working as it should. Gary put in a very long day yesterday, and he will have to come back later to complete a few calibrations but his most appreciated accomplishment yesterday was getting the TiVo wired into the system correctly and working with full functionality [something Verizon could not do].
I also think that Gary’s new helper and understudy will make an excellent employee for HiFi Sales.
So, So, the bottom-line here is that the outstanding work done by you and people like Gary is the reason I keep coming back to HiFi Sales. I don’t often make this offer but, if you ever want to use me as a reference regarding the outstanding work done by HiFi Sales, please feel free to do so.
P.S: As I was writing this your installation manager called and we have Gary scheduled to come back on Monday, 2/11 to finish up the few remaining items."
Cherry Hill, NJ
You Guys Are Awesome!!
You guys are awesome!!! Just wanted to thank you.......it looks great!!! And …R20;fixingR21; my computer was an added bonus! I am very happy with everything!!!
It is rare to have the opportunity to work with true professionals who share the same passion in their work as we do in ours. That was the experience we had when we remodeled our companyR17;s state of the art conference and board room in King of Prussia, PA. From the initial measurements, drawing ideas and concepts, the staff at HiFi Sales gave us several recommendations – in an understandable and non-technical manner – on a variety of plasma and LCD flat screen television systems from which to choose and partnered with us throughout the process. They also worked with the contractors to ensure the cables were run properly and out of sight. As a young business, presentation to our customers is as important as the quality of our work. Your guidance has been invaluable on both fronts.
In fact, once the office was taken care of, the experience we had encouraged us to look at our television system at home. Once again, you gave us a number of ideas from which to choose and recommended a system that fully exceeded our expectations. From price, to product quality, personal service and follow-up, HiFi Sales has earned our business and our recommendations to other friends and colleagues. Thank you for making this an easy process. We are enjoying our units immensely.
Bernie & Martha Heinze
I just wanted to tell you how my system has really been giving me total fulfillment, absolutely no complaints.....I have also been pleasured to see the sense of amazement on peopleR17;s faces when I give then a demonstration, just total bewilderment! Please feel free to post picR17;s of my Home Cinema for your website. As a matter of fact, that would simply be the perfect situation.
Personnel at Other Stores DidnR17;t Even Come Close...
Dear Hi-Fi Sales,
Congratulations on hiring and keeping such professional, competent, and pleasant colleagues. You sold me a system that is more wonderful than I could have imagined for my home. Gary and his associate were the techs that did the installation.
After my husband and I became frustrated with our visits to other stores, interior designer Bambi Drain suggested we try Hi-Fi Sales. Your guys figured out what we were looking for, even though we were unable to tell them. They put together a system that sounds amazing! The system allows us to listen to the quality of music we were looking for, that was appropriate for the rooms we wanted the music, and that fit our price range. They were extremely knowledgeable, personable and not pushy. Personnel at other stores didn’t even come close to his talents. If not for Hi-Fi Sales, we either wouldn’t have music, or would have bad, distorted music.
Gary is tremendously talented, efficient, and effective. He installed the system as if he were installing it in his own home! He suggested ideas to make a great system even better. He too, was very knowledgeable, doing so much more than I would have gotten from another store’s personnel. I think he could probably turn water into wine.
Your employees really worked as a team. They take their work seriously. Most importantly, they paid attention to our specific needs, which research shows, attracts more customers than location, name, money, and all the other things that we all struggle and compete with.
Hi-Fi Sales Has Made Our Home More Enjoyable
Dear Dave Gilbert,
This note is long overdue, but I wanted to let you know about our positive experience with Hi-Fi Sales. As you know, we were referred to your store from our interior decorator (LMS Design). Had Linda not recommended you, we would not have the pleasure of enjoying such high quality equipment with the installation benefits that your staff was able to custom design for us in our newly remodeled home.
Dave CunninghamR17;s product knowledge and customer service are unsurpassed — he met us in your show room on his day off and continues to be helpful and responsive to our inquiries since the start-up of our system back in October 2006. Additionally, your installation staff were a delight to have in our home during the installation process. Their demonstrated expertise was definitely noticed and their care and respect for our home and furnishings appreciated. I felt extremely comfortable with everyone that was here (without my husband in the house) AND developed immediate trust in all of them — as an example, I left the house on several occasions to run errands while they were here working on the system. Every staff member of Hi-Fi Sales is courteous, knowledgeable and an absolute pleasure to work with. I feel as though weR17;ve made friends in this process!
Dave, please feel free to use this message for your companyR17;s promotional benefit. Additionally, Bob and I would be very happy to speak with prospective clients to offer our personal recommendation/reference regarding our satisfaction with using Hi-Fi Sales.
We look forward to doing even more business with all of you as we have plans to renovate our basement into a family/game room. As Dave Cunningham already knows...Bob canR17;t get enough of the Philadelphia Eagles, so our plans are to add a second system on the lower level including an even bigger TV. Bob is in his glory with our current system (you know ‘boys and their toysR17;), so he is counting the days until the game room is finished!
Bob and I are so proud of our R16;newR17; home and we love to entertain friends and family. Thanks to Hi-Fi Sales for making our home more enjoyable.
Kelly & Bob
Family Room Transformation
My husband and I would like to thank you and all team members for a job well done with our entertainment room. The workmanship from all of you is excellent and commendable. We will recommend you to all our family and friends. Our projector, screen and other equipment has transformed our family room into the best movie theater in town. My husband especially, always dreamed of this room and is finally blessed to have it come true. His ideas with your help, craftsmanship and knowledge made this all possible. We both would like to invite you back to the house to see the finishing touches. Sorry we did not write this letter sooner as it is well deserved. Thanks again to all of you.
Mike & Joyce B.
I have used several TV/Sound Surround companies over the past years. Finding a reliable, and talented company in this area is liking striking oil in your back yard, maybe even harder. I am thrilled with Hi Fi's work, their thoughtfulness of their employees. I highly recommend this firm to anyone who is tired of being hassled by companies that tell you they can do this and that, and you have to figure out the solutions for them.
Professional, Courteous and KNOWLEDGEABLE Staff
A great organization to deal with !! As noted, the entire staff from executives, to office personnel, to sales and to the technical crew are professional, courteous and above all knowledgeable. Their service and support is always timely and they know how to problem solve be it budget or electronic."
Look No Further
I have been a long time customer of HiFi Sales having purchased everything from headphones and outdoor speaker wire, to a full assortment of equipment that powers my dedicated home theater...and never have I been disappointed.
For professional customer care, associates that know the industry, and top notch installation - look no further.
I almost never fill these things out, but in this case I have to. Hi Fi Sales delivers a perfect service experience, every time. I will never use anyone else.
Great place to go for audio/video purchases and advice
I have dealt with Hi-Fi Sales over the course of several years. I like dealing with this company because their staff is very knowledgeable in matters related to high-end audio (I've been an audiophile since 1960.), as well as video. I have purchased three flat-screen TVs, one Blu-Ray player, and various accessories from Hi-Fi Sales and have been very satisfied with their policy regarding competitive pricing.
Hi fi provides great support.