Helpful and Patient...We’ll Be Back
We just spent a good half hour on the phone with Nick. I cannot begin to tell you how helpful and patient he was in helping us figure out why our rear speakers were not working. We had spent two days reading the manual trying to fix our problem but to no avail.
It is great to know that your company is so willing to help us. You apparently hire excellent, knowledgeable people. If Nick’s bonus is predicated on his ability to solve problems and a gift for working with people, he should fare well.
I can assure you that when we are ready for a flat screen we will be at your business.
Renny and Fred M.
Customer For Life
In December 1998 I was in the market to purchase a good quality component system. After visiting several stores that dealt in high end components, I was driving on Cuthbert Blvd (location of Hi-Fi Sales until 2005), saw your store and decided to stop in. To make a long story short, it was the best decision I ever made. Over the last ten years I have thoroughly enjoyed every second of my purchase. Every component is still delivering outstanding performance.
I will be adding a center speaker, a sub-woofer and an HDTV to my pride and joy over the next year and there is no question as to where I’ll be making those purchases.
The type of customer service you provide is a thing of the past yet needed in today’s marketplace. You’ve got a customer for life for all my audio/video desires. I will be recommending you to people I know past, present and future.
By the way, thank you for helping me 10 years ago.
Maple Shade, NJ
Amazed and Wonderfully Pleased
Dear Hi-Fi Sales,
I would like to commend your company and your team led by David Cunningham for the service and help I’ve received. The level of professionalism in your area of expertise has left me both amazed and wonderfully pleased.
Hi-Fi Sales recently installed a complete audio/visual system throughout my home and I had the pleasure of working with Robert and Alex. These men, though great individually, astounded me as a team by the overall result of their services. Before my trip to your office showroom I made sure to compare your company with the others in the electronics field. Most of the competition spoke with confusing terms and showcased expensive mechanisms, but Dave’s recommendations were far more superior and made my decision to select Hi-Fi Sales the proven best.
After the installation, David called me, not once but several times, to make sure that I was getting the assistance that I needed to make my entertainment system fully operational. On one occasion he spent more than an hour on the telephone with me—even staying beyond his normal quitting time—to help me sort out a problem that we eventually learned resulted from my lack of technological acumen rather than from any deficiency with your products or service. The team treated my home respectfully and shocked me by thoroughly cleaning the work sites afterwards. If making talented technicians like David Cunningham, Robert and Alex available to your customers is an indication of the service that I can expect in the future, you can be sure that I’ll recommend and refer your products and service to all of my congregants, friends and family.
Thank you for everything.
District Elder Benjamin D. Fisher
Movies and Sports on The Big Screen!!!
Dear Dave Cunningham
We just wanted to extend our thanks to you and the whole Hi-Fi Sales team for an exceptional job on designing and installing our home theater. A special thanks must go to Rob and Gary as their workmanship is spectacular. Your product knowledge, as well as, your attention to any and all programming details seems to set Hi-Fi Sales apart from the rest.
Our family only has to enjoy our Movies and Sports on the big screen!!!
You certainly have our recommendation.
Dan and Edie B.
Washington Twp, N.J.
I wanted to take the opportunity to thank you and your crew for the tremendous job they completed in bringing a sound system to my backyard and pool area. As a repeat customer, I had no doubt that the components and installation would be of excellent quality; and you did not let me down. I really appreciated Dave Cunningham diagnosing our project and offering the best value solution. He even looked for ways to combine our current equipment to help reduce the overall expense of our project. Moreover, the installation crew of Robert and Alex worked in some pretty tough weather conditions to get the installation completed on time. Both gentleman were courteous and knowledgeable and should be commended.
Over the past four years, I have used Hi-Fi Sales for my home theater, living room and outdoor sound systems and have been thrilled with their performance. I do not hesitate to recommend them to anyone who is looking to deal with a knowledgeable, competent company that delivers quality products at a good value.